Privacy Policy

Introduction

This Privacy Policy explains how Firewood Uttoxeter (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website:
https://www.firewooduttoxeter.co.uk/

This policy applies only to our website. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of any external sites.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following personal data:

Information You Provide to Us

• Name

• Email address

• Telephone number (including mobile number)

• Delivery address

• Billing address

• Order and transaction details

• Enquiry details and correspondence

This information is collected when you:

• Place an order through our website

• Complete an enquiry or contact form

• Contact us by email, phone, or SMS

• Communicate with us regarding sales, deliveries, or customer support

Payments by Credit or Debit Card

All payments made via our website are processed securely through trusted third-party payment providers.

We do not store or have access to your full credit or debit card details at any time.
Payment information is encrypted and handled directly by the payment provider in accordance with PCI-DSS security standards.

How We Use Your Information

We use your personal data for the following purposes:

• To process, manage, and fulfil orders

• To arrange delivery of goods

• To manage payments and prevent fraud

• To respond to enquiries and provide customer support

• To contact you regarding your order, delivery, or enquiry

• To maintain internal business records

• To improve our products, services, and website

• To send marketing communications via email or SMS (where lawful)

We only process your personal data where we have a lawful basis to do so, including:

• Performance of a contract

• Legitimate business interests

• Your consent (where required)

• Compliance with legal obligations

Email & SMS Marketing

We may use your contact details to send email or SMS communications relating to:

• Special offers or promotions

• Product updates or seasonal availability

• Service-related announcements

Marketing communications may be sent where:

• You have opted in, or

• You are an existing customer and the message relates to similar products or services (in line with UK marketing regulations)

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in our emails

• Replying STOP to SMS messages

• Contacting us directly at lee@firewooduttoxeter.co.uk

We will never sell your personal data to third parties for marketing purposes.

Cookies

Our website uses cookies to help improve user experience and website performance.

Cookies allow us to:

• Understand how visitors use our website

• Improve website functionality and efficiency

• Analyse page performance and usage trends

Cookies do not collect sensitive or personally identifiable information.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Data Sharing

We will not share your personal data with third parties except where necessary to:

• Process payments

• Deliver goods

• Comply with legal or regulatory requirements

All third parties we work with are required to protect your data and use it only for the intended purpose.

Data Security

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure.

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations

• Meet legal and accounting requirements

• Support legitimate business interests

Your Data Protection Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Request data portability

To exercise your rights, please contact us using the details below.

Public Submissions

Any information submitted to public areas of the website (where applicable) should be considered non-confidential and public. Please exercise caution when sharing personal information publicly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the website indicates acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact:

Email: lee@firewooduttoxeter.co.uk
Address: Please refer to our Contact Us page for postal details.