FIREWOOD UTTOXETER
Woodland & Forestry Ltd trading as Firewood Uttoxeter
Cancellations, refunds and delivery
How to cancel, what happens if something is not right when it arrives, and what we need from you on the day.
Last updated: 18-09-2026
After you order
We review every order the same day. Order before 5pm and you will normally hear from us that evening.
Placing an order does not fix a delivery slot. We ring you to agree a day and a time that works around your access. That is usually two to three working days, and up to seven in a busy winter.
If we cannot deliver to your address for any reason, we will tell you straight away and refund you in full.
Cancelling
Before we have agreed a delivery date
Cancel at any time and we will refund you in full. Ring 01889 567449 or email lee@woodlandandforestry.co.uk.
After a date is agreed, but before we load
Cancel and we will still refund you in full. We would appreciate as much notice as you can give so we can offer the slot to somebody else.
Once we have loaded, or we are on our way
We may keep a reasonable charge to cover the loading and the journey. We will always tell you what that is before we apply it, and we would far rather rearrange than charge you.
If we cannot reach the delivery point on the day
If we arrive and cannot safely get to the agreed spot — blocked access, a vehicle in the way, ground too soft to cross — we will do our best to find another way. If we genuinely cannot deliver, we may keep a reasonable charge for the wasted journey.
This is why we ask about access when you order. If you are in any doubt, ring us first. A two-minute call or a photograph of your drive saves everybody a wasted trip.
Your right to cancel after delivery
You have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.
To use it, tell us within 14 days. You then have 14 days to return the goods, and we will refund you within 14 days of getting them back.
In practice, with firewood, that means returning it in the condition it arrived, and you are responsible for the cost of doing so. If it has been used, or has been left out in the weather, we may reduce the refund to reflect that.
We would far rather sort it out than stand on this
If something is wrong with your load, ring us. We have been doing this since 1992 and we do not argue about firewood.
If something is not right
We want you to be happy with what turns up. If it is not — the wrong product, a short measure, or wood that is not as dry as we said — ring us within 48 hours and we will put it right. That means replacing it, topping it up, or refunding you, whichever suits you best.
We meter-check every load before it goes out. On the rare occasion we get it wrong, we fix it.
Please do not burn a load you are unhappy with and then ask for a refund on all of it. Ring us while we can still do something about it.
Seasonal and made-to-order items
Fresh cut and part seasoned logs are cut for you at a particular time of year and sold at a discount on the understanding that you will season them yourself. They cannot be returned once cut, unless there is something wrong with them
Chunky and short logs are cut to order, usually within 7 to 14 days. Cancel before we cut and there is no charge
Bespoke log stores are made to your measurements and cannot be cancelled once we have started building, unless there is a fault
Refunds
Refunds go back to the card you paid with, usually within three to five working days of us processing them. We will always email to confirm.
Delivery access — what we need
We deliver on our own vehicle and tipping trailer. We need:
Enough room to reverse safely onto your drive or the agreed spot
Ground firm enough to take a loaded trailer
Any gates, codes, low branches or awkward approaches mentioned when you order
We cannot accept liability for damage to driveways, block paving, resin surfaces, edging, walls, lawns, drains or anything below ground. If you are unsure whether your surface will take a loaded trailer, tell us and we will talk it through.
Barrow and stack
If your wood needs moving beyond where we can tip, book Barrow & Tip or Barrow & Stack when you order. Our drivers cannot add it on the day — it is a time and planning matter, not awkwardness. If it is not booked, we will tip at the nearest safe point.
How to contact us
Woodland & Forestry Ltd trading as Firewood Uttoxeter
45 Hallam Road, Uttoxeter, Staffordshire ST14 7NH
Telephone 01889 567449 · mobile and WhatsApp 07779 333010
Registered in England and Wales, company number 08460604. VAT number GB443552989.
Monday to Saturday, 8am to 5pm. Closed Sunday.